Frequently Asked Questions
Everything you need to know about shopping with iPower for your home solutions.
What is the standard shipping timeframe for furniture and large appliances?
Standard shipping typically takes 5-7 business days. For oversized items or heavy furniture, we use specialized freight carriers which may take 7-14 business days depending on your location.
Do you offer professional installation services for iPower products?
Yes, we offer white-glove delivery and professional installation for an additional fee on select smart home products and large appliances. You can add this service during the checkout process.
What is your return policy for home decor and electronics?
We offer a 30-day return policy for most items in their original packaging. Please note that a restocking fee may apply to large appliances, and items must be in 'like-new' condition to qualify for a full refund.
Are iPower products covered by a warranty?
All iPower branded products come with a standard 1-year limited manufacturer warranty covering defects in materials and workmanship. Extended protection plans are also available for purchase.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Affirm and Klarna to help you manage larger home investments.
How can I track the status of my home delivery?
Once your order ships, you will receive an email with a tracking link. For freight deliveries, the carrier will contact you directly via phone to schedule a specific delivery window.